Instructions for the duration of the coronavirus pandemic for our customers who use music
06.04.2020
Below a short compilation of instructions related to the corona situation for our customers who use music, such as restaurants, dance venues and event organizers.
1. You can cancel invoicing for the following live music at an event licences until further notice by yourself:
• ELMU Fixed
• ELMU Percentage
• MEKA Fixed
• MEKA Percentage
Cancel the invoicing by notifying and confirming “Ei tapahtumia” (No Events) in the monthly notifications for the above-mentioned licences. If you have already added events to the months, you can still edit previous notifications and remove events from various months by clicking the name of the event.
PLEASE NOTE! Only Teosto customer service can cancel “Ei tapahtumia” notifications, so please do not send notifications for such months whose situation is not yet clear.
2. You can notify changes in the invoicing of these licences with the Muutosilmoitus form
• ELMU Annual
• MEKA Annual
• Live music at an event: Minor Licence
• Mechanically reproduced dance music and karaoke at an Event: Minor Licence
ELMU Annual and MEKA Annual licences
If the number of organised events is significantly lower than originally estimated because of the coronavirus pandemic, you can notify the new (reduced) number of events with the Muutosilmoitus form (only in Finnish).
Live music at an event: Minor Licence and Mechanically reproduced dance music and karaoke at an Event: Minor Licence
You can cancel above mentioned Minor Licences you have purchased for this year if no events have been organised with the licence yet. In this case, we will reimburse you for the cost of the above mentioned Minor Licences. You can cancel the licence with the Muutosilmoitus form (only in Finnish).
If events have already been organised, the licence cannot be cancelled completely. If you have organised a maximum of two events, our customer service can cancel your Minor Licence and issue you an Event licence that the events will be transferred to. This is a more affordable solution than the Minor Licence if you have organised less than two events.
The Event Licence is valid until further notice. You can organise as many events as you want with the licence, but information for the events must be notified in our web service. Prices and licence terms for the Event Licence are available here. You can ask our customer service to implement the above-mentioned transfer by making a notification with the Muutosilmoitus form (only in Finnish).
Event Licence
The event licence is invoiced based on the event notifications you have made in our web service. If you do not organise any events and do not file notifications, no invoices are created.
3. Transferring the due dates for your invoices
Teosto’s invoicing is primarily operated as before, i.e. payment term is 14 days from the date of the invoice. Payment reminders are sent as always unless you contact us.
If necessary, our customer service can postpone the due date for your invoice and extend the payment term with 30 days from the original due date if there are no outstanding invoices and your payment history is in order. Please contact us by telephone or with the Muutosilmoitus form as soon as you get the invoice and ask for an extension.
The longest payment term extension that we can grant with our discretion is 90 days. This extension requires that you negotiate with us, and the condition for the extension is that you pay 30% of the invoice immediately. Request a negotiation with us and leave your contact details by email at laskutus@teosto.fi.
If your invoice has already been transferred to collection with our debt collection agency Svea, contact Svea to agree on a repayment plan. Svea’s contact details and other instructions are available in the invoice you have received from them.
4. Organising online gigs or concerts subject to a fee
If you stream a gig, concert or other live music event online and sell tickets, i.e. paid viewing rights, to the event, you must acquire a separate licence for the streaming. Instructions in english on how to get the licence will be added here shortly. Meanwhile please e-mail a short description of the online event you are arranging and your contact info (phone number included) to medialicensing@teosto.fi and our customer reps will contact you.
5. Acquiring a user ID for the web service
If you have forgotten or lost your user ID to our web service, please request a new one from our customer service. The original user ID and password have been sent to you by email, so kindly check your inbox first to see if you can find the user ID which has already been sent to you. The sender of the email that contains the username is ‘Teosto tapahtumat’.
6. Cancelling your licence completely
If you are terminating your operations completely, you can cancel your licence with the Muutosilmoitus form (only in Finnish).
Please do not cancel your licence if it is not necessary
Before you make any changes to your licence or cancel it, please note that the gathering restrictions are expected to end in early summer. After this, events can be organised as before, so cancelling your licence completely might not be necessary or useful. Instead, take advantage of a break in invoicing.