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Cookie Policy

Last updated 6.10.2020

We collect information about the users of the website (later referred to as the ”Website”) through cookies and similar technologies (later referred as ”Cookies”). In this Cookie Policy we explain how Teosto uses Cookies on the Website and how you can control the use of Cookies on your device.

The Cookies used on the Website do not store sensitive information or your name, address or payment information.


Cookie is a little text file which is stored on your device and which stores information on your visit on the Website. With the help of Cookies, Teosto can improve the usability of the Website and its other services. Cookies will not affect the data security and cannot spread viruses or malware.

Information collected by Cookies is not, in principle, associated with personally identifiable information but some information collected by Cookies may be indirectly associated with personally identifiable information relating to identifiable person. Such information includes e.g. Website user’s IP address and unique device ID. We treat such information as Personal Data in accordance with our Privacy Policy.


  1. Necessary Cookies

Necessary Cookies are essential to ensure the availability of our Website. For example, necessary Cookies pre-load certain procedures of the Website in order to speed up the Website’s loading and register a unique ID for the Website’s visitor in order to recognize them again later. Necessary Cookies are also used in order to define and remember your personal settings.

  1. Analytics Cookies
  2. Marketing Cookies
  3. Functional Cookies

Functional Cookies enable us to provide various functionalities on our website, such as Spotify music and a real-time chat function. Functional Cookies related to the chat service provided by a third-party and Spotify Play funtionality used on our Website are essential to ensure the operation of these functionalities.

  1. First and Third-Party Cookies
  2. Cookie duration
  3. Description of Cookies

Necessary Cookies (4)

csrftokenGiosgHelps prevent Cross-Site Request Forgery (CSRF) attacks.HTTP1 Year
has_jsTeostoRegisters whether or not the user has activated JavaScript in their browser.HTTPSession
jStorageTeostoRegisters a unique ID for visitor, in order for Website to recognize the visitor upon re-entry.HTMLPersistent
local_storage_ support_testTwitterUsed in context with local-storage function in the browser. This function allows Website to load faster by pre-loading certain procedures.HTMLPersistent

Analytic Cookies (11)

_gaTeostoRegisters a unique ID that is used to generate statistical data on how the visitor uses the Website.HTTP2 Years
_gatTeostoUsed by Google Analytics to throttle request rate.HTTP1 day
_gidTeostoRegisters a unique ID that is used to generate statistical data on how visitor uses the Website.HTTP1 day
collectGoogle AnalyticsUsed to send data to Google Analytics about visitor’s device and behavior. Tracks visitor across devices and marketing channels.PixelSession
History.storeTeostoContains visitor ID – This is used to track visitor’s navigation and interaction on the Website for internal Website-optimization.HTMLSession
p.gifTypekitKeeps track of special fonts used on Website for internal analysis. The Cookie does not register any visitor data.PixelSession
_hjTLDTestHotjarWhen the Hotjar script executes it tries to determine the most generic cookie path. This is done so that cookies can be shared across subdomains (where applicable).HTTPSession
_hjidHotjarIt is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.HTML Local Storage1 year
_hjIncludedInPageviewSampleHotjarThis cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s pageview limit.HTML Local Storage30 min
_hjAbsoluteSessionInProgressHotjarThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.HTTP30 min

Marketing Cookies (4)

__widget settingsTwitterThe Cookie is linked to an embedded Twitter timeline.HTMLPersistent
gidGiosgCollects information on user’s behavior and navigation which is used to optimize the Website – The cookie also allows Google Ads and Google Analytics to compile information on visitors for marketing purposes.HTTP2 years
i/jotTwitterSets a unique ID for visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.PixelSession
snb_ls_testTeostoCollects data on visitor’s preferences and behavior on the Website – This information is used for making content and advertisement more relevant to the specific visitor.HTMLPersistent

Functional Cookies (5)

giosg_chat_id_5142TeostoSigned random string identifying visitor inside customer’s account.HTTP2 years
giosg_gid_5142TeostoGlobally unique identifier of the visitor.HTTP2 years
giosg_gsessid_5142TeostoUUID string identifying visitors current browsing session.HTTP1 day
giosg_operator_ state_cache_5142TeostoUsed for keeping track of operator online status between page loads.HTMLSession
sgidGiosgPersonal, secret identifier of the visitor. This Cookie is set only for those visitors for whom we cannot store this information to domain in an iframe because of blocked third-party cookies.HTTP2 years


The Website may also contain so called social media plugins (such as Facebook and Twitter). When the user visits on the Website, a link is formed between the user’s browser and the server of the provider of the social media plugin. Due to the link, user’s browser may automatically transfer technical data and personal data relating to the Website visitor to the social media plugin provider in question. This data may include e.g. IP address and the information that the IP address in question has visited the Website.

If the user opens the social media plugin while logged into their user account in the social media platform in question, the content of the Website may be linked with user’s user account in that platform. In that case, the service provider in question may be able to connect the user’s visit to the Website with user’s personal user account in the social media platform in question.

If the user is not willing to allow the social media service provider to connect their visit to the Website with their user account in the social media platform in question, user shall log out of the social media platform. Notwithstanding, user’s browser may still transmit the IP address and other information to the social media plugin service provider when they visit the Website, as described above.

The services of the social media plugin service providers are subject to their own terms of use, other terms and data protection policies. Below is a list of the services to which the social media plugins found on the Website relate to. The relevant terms of use and the privacy policies can be found on the websites of the services in question.




You can administer Cookies on the cookie setting section of our Website here. Please note that the use of necessary Cookies may not be refused on the cookie setting section of our Website. If you do not wish to have necessary Cookies stored on your device, you may choose to set your web browser to refuse necessary Cookies or delete the Cookies stored by the Website. However, you must have enabled necessary Cookies when you log into Teosto’s web service. You can re-enable necessary Cookies at any time through web browser settings.

For example, the following links provide information on how to adjust the cookie setting on some popular browsers:

Google Chrome
Internet Explorer
Mozilla Firefox

As stated in the table above, our Website uses web analytics service Google Analytics to compile analytics data and reports on the usage of the Website to help us improve our services. More information of how Google Analytics collects and processes information, you can find from Google Analytics’ website. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on.


Teosto reserves the right to update this Cookie Policy from time to time. If the changes are significant or not in the interest of users of the Website, we will inform you of the change on our Website and in this Cookie Policy.

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