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Customer service info


CUSTOMER SERVICE EXCEPTIONAL OPENING HOURS FOR AUTUMN 2023

Our phone service will be closed on the following days. At other times, we will be serving normally from Monday to Friday, between 10 AM and 2 PM.

  • Wed, December 6th – Independence Day
  • Mon, December 25th – Christmas Day
  • Tue, December 26th – Boxing Day

Our customer service is currently congested​​

  • Thank you for contacting our customer service! At the moment our response time is longer than normally, but we will respond to your message as quickly as possible. We sincerely apologise for the delay! ​Thank you for your patience! 

In urgent matters, you can reach us quickest by phone

In urgent matters, You can reach us by phone on 040 922 66 22* (select 1). Our telephone service is open Mon – Thu from 10 a.m. to 2 p.m.  

* the fees for calling the number are the local network rate or mobile charge based on the caller’s own phone subscription.


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