Customer service info
Our customer service for licensing customers is closed on Wednesday May 21 due to several illnesses. We’re sorry for any inconvenience this causes.
NB Between May and July, our phone service is only available from Monday to Thursday at 10am to 2pm. The phone service is closed on Fridays.
In urgent matters, you can reach us quickest by phone on +358 40 922 66 22* (select 1). Our telephone service is open Mon – Thu from 10 AM to 2 PM
* the fee for calling the number is the local network rate or mobile charge based on the caller’s own phone subscription.
OPENING HOUR EXCEPTIONS IN 2025
Our phone service will be closed on the following days. At other times, we will be serving normally from Monday to Friday, between 10 AM and 2 PM.
- May 29th – Ascension
- June 20th – Midsummer Eve
- December 6th – Independence Day
- December 24th – Christmas Eve
- December 25th – Christmas Day
- December 26th – Boxing Day
- December 31st – New Year’s Eve
Music creator: keep in mind that you can take care of the following things in our online service without queuing
- Submit work notifications, i.e. register your new works in an international database of works
- Make a complaint if you notice an error in the payment made to you
- Add your revised tax info for withholding taxes on royalties
- If necessary, change your account number
- Make changes to the announcement of works (only unpublished works)
- See breakdowns of your distributions: how much and for what period you have received royalties
- In the general work search, browse your own and others’ works and their author information
- Take your works into self-administration
- Report live and livestreamed performances of your works in Finland and abroad (gigs, concerts, other events)