Customer service info
In urgent matters, you can reach us quickest by phone on +358 40 922 66 22* (select 1). Our telephone service is open Mon – Thu from 10 AM to 2 PM
* the fee for calling the number is the local network rate or mobile charge based on the caller’s own phone subscription.
Important information about the December distribution (11 December)
Please note! The running of online and streaming royalties (NMP) as well as physical recordings (NCB) in the web service is delayed. We expect the information regarding NMP and NCB royalties to be dated in our web service during week 51. However, the situation does not affect the payment of distributions on December 11. We apologize for the inconvenience.
OPENING HOUR EXCEPTIONS IN 2025
Our phone service will be closed on the following days. At other times, we will help you from Monday to Thursday, between 10 AM and 2 PM.
- October 22nd – Employee training day
- December 24th – Christmas Eve
- December 25th – Christmas Day
- December 26th – Boxing Day
- December 31st – New Year’s Eve
Music creator: keep in mind that you can take care of the following things in our online service without queuing
- Submit work notifications, i.e. register your new works in an international database of works
- Make a complaint if you notice an error in the payment made to you
- Add your revised tax info for withholding taxes on royalties
- If necessary, change your account number
- Make changes to the announcement of works (only unpublished works)
- See breakdowns of your distributions: how much and for what period you have received royalties
- In the general work search, browse your own and others’ works and their author information
- Take your works into self-administration
- Report live and livestreamed performances of your works in Finland and abroad (gigs, concerts, other events)